What are DAS (Digital Adoption Solutions)?
DAS (digital adoption solutions), or DAP (digital adoption platforms), are software designed to enable instant, intuitive, in-app learning. They use visual overlays to provide best practice guidance. These programs typically use contextual information to provide detailed tutorials on individual user requirements in real time.
While there’s no ideal replacement for interactive expert training, DASs enable organizations to save time on-boarding, retraining and managing process changes.
A range of DASs currently on the market provide highly customizable training and guidance on business-to-business and business-to-consumer platforms. These are all designed with versatility in mind. They’re one-size-fits-all solutions to a common issue. But not all software is built the same. Some users need constantly updated, expert guidance at their fingertips.
The role of DAS in digital engineering
Digital engineering relies heavily on advanced software tools and platforms to design, simulate, and optimize products and processes. However, these tools can be complex and challenging to learn, leading to low adoption rates and inefficient use. DAS bridges this gap by providing in-app guidance, interactive walkthroughs, and contextual training directly within the engineering software interfaces. By embedding training and support resources within the applications themselves, DAS ensures that users can access the information they need, when they need it, without disrupting their workflow.
DAS solutions are particularly valuable in digital engineering environments where multiple software tools and platforms are used across different teams and disciplines. They help standardize processes, ensure consistent use of best practices, and facilitate collaboration by providing a common language and understanding of the tools being used.
What are the benefits of digital adoption solutions?
Accelerate user adoption
For significantly reducing the time and effort required for users to become proficient with new software or processes. By providing step-by-step guidance and interactive walkthroughs, users can quickly learn and adopt new tools, minimizing the learning curve and increasing productivity.
Improve user proficiency
For enabling users to master advanced features and functionalities. By providing contextual training and support resources, users can continuously improve their skills and leverage the full potential of the engineering tools at their disposal.
Increase productivity and efficiency
For providing users with access to the information they need directly within the software interface, eliminating the need to switch between applications or consult separate training materials. This streamlined approach reduces disruptions and improves overall productivity and efficiency.
Standardize processes and best practices
For enforcing standardized processes and best practices across teams and departments. By providing consistent guidance and training, organizations can ensure that all users follow the same procedures, reducing errors and improving collaboration.
Reduce training costs
For a more cost-effective and scalable approach to training by embedding the resources directly within the software, reducing the need for extensive external training, which can be costly and time-consuming.
What's the best way to get started with a digital adoption solution?
Begin by identifying the specific software tools and processes that require training and support. Conduct a thorough assessment of your organization’s training needs, considering factors such as the complexity of the tools, the number of users, and the level of expertise required.
Research and evaluate different DAS solutions available in the market. Consider factors such as the software compatibility, customization options, analytics and reporting capabilities, and the overall user experience.
Once you have selected a DAS solution, work closely with the vendor to implement and customize the solution to meet your organization’s specific requirements. This may involve creating custom walkthroughs, integrating with existing training materials, and configuring the solution to align with your processes and best practices.
Develop a comprehensive training and onboarding plan to introduce the DAS solution to your users. Provide initial training sessions to familiarize users with the DAS interface and its features, and encourage them to leverage the in-app guidance and resources as they work.
Continuously monitor user adoption and engagement with the DAS solution. Leverage the analytics and reporting capabilities to identify areas for improvement, such as frequently accessed resources or areas where users struggle. Use this data to refine and optimize the DAS solution, ensuring that it remains relevant and effective.
Essential software for digital adoption and user experience
Need help with DAS digital adoption solutions?
Anders Axelsson and team are on-hand to provide tailored guidance and support with a deep knowledge of the full Dassault Systèmes portfolio. Reach out for a free consultation today.
