Faq Archives

3DS Support Portal

For our Dassault Systèmes clients, we offer a special additional support service: If you would like to access these additional services, please contact our customer care center. Our team is happy to unlock your access to Dassault Systèmes’ support portal. By having access…

What is Software Licensing and How Does It Work?

What is software licensing? A software licence is a legal entity which gives the user the ability to either use and/or redistribute particular software. The majority of software licenses come in the form of a string of either letters, numbers…

DSLS Uninstallation

1. Go to Control Panel > Uninstall a program 2. Select DS License Server > Uninstall 3. Click Yes For further information or support, please submit a support ticket.

Creating a Complete Install Folder from Part Downloads of Dassault Systèmes Products

In order to make downloading Dassault Systèmes software easier, often downloads are split into multiple parts. However, in this form it cannot be installed. It is important to never attempt an installation of Dassault Systèmes products from a compressed file (.zip, .7z, .rar,…

Installing CATIA V5 Documentation

The documentation can be installed on each individual machine or on a shared location e.g. on a server. We recommend that if there are a large number of CATIA users, then installing on a shared location would be best suited.…

Installing CATIA V5

Working within the support team here at TECHNIA, one of the most common problems we see customers face when buying or upgrading CATIA V5 is how to install it. To aid customers we have created an installation guide and some…

Extracting Offline LUM License(s)

Note: This is only for CATIA licenses Solution: 1. Copy & Paste the following link into your Internet Browser: ftp://ftp-ip.com/CATIA/i4_offline_mig_13.zip username: [email protected] password: download_1234 2. Download i4_offline_mig_13.zip and zip it 3. Stop license service (all users will lose licenses currently being used)    …

Enrolling Concurrent LUM License(s)

1. On the machine where the target ID was obtained, start the Basic License Tool (Start > All Programs > License Use Runtime) 2. Click on Products > Enroll > Multiple certificates… 3. Select the license file and click Open 4. Click OK Note: If you…

Enrolling Nodelock DSLS License(s)

Please copy the licences received onto the computer. Note: Do not place in C:\ProgramData\DassaultSystemes\Licenses 1. Create Licenses Folder in  C:\ProgramData\DassaultSystemes (if this doesn’t already exist). Note: If current licences already exists in the Licences folder, please delete these now. 2. Start >…

Obtaining System Information

Background The majority of issues may be due to incompatible hardware and/or software. Many people struggle to obtain the required technical information requested. Here at TECHNIA, we hope to make things easier for our customers. How to obtain your system…

Updating DSLS Licence Server Utility

The DSLS licence server utility will only allow you to use the same version of CATIA or lower. If you are using CATIA V5-6R2015 and also have DSLS Licence Server R2014x then CATIA will not be able to obtain a…

Obtaining License Usage Logs

Download Files: Download link: https://ftp.transcat-plm.com/pub/support-uk/LicenceLogCMD.zip Prerequisites Some settings will need to be changed so that All Events can be obtained. 1. On the licence server hosting the LUM licences stop the licence service. Start > Type “services.msc” in the search box.…

Obtaining a MAC Address

Background Most machines today have multiple network adapters; Ethernet (LAN), Wireless & Bluetooth. All three will have their own MAC address to identify them which is unique for that single physical product. Some servers may also host multiple Ethernet adapters…

Obtaining a LUM Target ID

Background It is compatible with supplying CATIA V5 R18, R19, R20, R21 and R22. The licence itself can be CONCURRENT (server based) or NODELOCKED (local machine based). The licence file is generated using a unique key called the Target ID,…

LUM Installation & Client/Server Configuration

Download Files: Download link:  LUM 4.6.8.15 (64bit): https://ftp.transcat-plm.com/pub/support-uk/arkwin64_468FP15.zip LUM 4.6.8.15 (32bit): https://ftp.transcat-plm.com/pub/support-uk/runtime(32-bit).zip LUM 4.6.8: https://ftp.transcat-plm.com/pub/support-uk/arkwin468.exe Installation Please install the IBM LUM application on the server intended to host the licenses AND the client(s) intended to use the license(s). Please ensure the user is…

Using LUM with CATIA V5 R21 & R22

1. Go to Start > right click on Computer > select Properties 2. On the right of Computer Properties Dialog box, select Advanced System Settings 3. Select Environment Variables… in the dialog box 4. In the Environment Variables dialog box,…

Extracting Offline DSLS License(s)

1. Start > All Programs > CATIA (or CATIA PLM Express)> Tools > Nodelock Key Management (DSLS) V5-6R20XX 2. Click Offline Management Tab 3. Click the RefreshList button 4. Select the licence off the list you wish to check out…

Enrolling Nodelock LUM License(s)

Please copy the licences received onto the computer 1. Go to C:ProgramDataIBMLUM 2. Rename NODELOCK to NODELOCK.bak (if NODELOCK file is missing then ignore this step). 3. Go to Start > All Programs > CATIA > Tools > Nodelock Key…

Enrolling Concurrent DSLS License(s)

1. If you haven’t already, install the DS License Server tool. 2. Once installed go to Start > Programs > DS License Server > License Administration Tool. 3. Select your server and click the Connect icon. Note: The server will become…

Obtaining a DSLS PC-ID

Background The licence itself can be CONCURRENT (server based) or NODELOCKED (local machine based). The licence file is generated using a unique key called the PC-ID, which is derived from the MAC address of the physical network adapter. In order…

Dassault Systèmes License Server (DSLS) Installation

Download Files: Download link: https://ftp.transcat-plm.com/pub/support-uk/DSLS.msi Installation Please install the DSLS application on the server intended to host the licences. 1. Run DSLS.msi – Click Next 2. Click Next 3. Click Next 4. Click Install Configuration 1. Type in the hostname of…

Using DSLS with CATIA V5 R19 & R20

In order to use DSLS type of license with CATIA R19 & R20 (R18 and below are not supported) you must have the following installed as a prerequisite: CATIA V5R19; Service Pack 9; Hot Fix 96 CATIA V5R20; Service Pack…

Configuring DSLS Client

1. Ensure a Dassault Systèmes product is installed (e.g CATIA V5) 2. Browse to C:ProgramDataDassaultSystemesLicenses NOTE: If the “Licenses” folder does not exist, browse to C:ProgramDataDassaultSystemes and create a NEW FOLDER called “Licenses”. 3. Inside the Licenses folder, open DSLicSrv.txt…

Licensing FAQ

What is software licensing? A software licence is a legal entity which gives the user the ability to either use and/or redistribute particular software. The majority of software licenses come in the form of a string of either letters, numbers…