How can you check the 3DEXPERIENCE launcher certificate expiry?

If the embedded certificate in your launcher has expired, or if you’re facing installation issues, follow these steps to update or reinstall the launcher:

1. Identifying certificate expiry:
   • The embedded certificate in older versions of the 3DEXPERIENCE launcher (e.g., version 19.45.2384 or lower) may have expired, preventing the launching of rich client applications.
   • To check your launcher version:
     • Click the Show hidden icons arrow on the Windows taskbar.
     • Right-click the 3DEXPERIENCE launcher icon and select about to view the version details.
     • Alternatively, navigate to apps and features, locate “3DEXPERIENCE launcher,” and check the version.
2. Updating the 3DEXPERIENCE launcher:
   If your version is outdated or affected by certificate expiry, follow these steps:
   • Uninstall the old version:
     • Go to apps and features in Windows.
     • Select “3DEXPERIENCE launcher” and click uninstall.
   • Download the latest version:
     • Obtain the latest version of the launcher (e.g., version 20.2.2283) from your IT administrator or Dassault Systèmes support.
   • Install the new version:
     • Run the 3DEXPERIENCELauncher.msi installer.
   • Follow the on-screen instructions:
     • Click next to proceed with installation.
     • Use the default installation directory unless otherwise specified.
     • Click install, and then finish when completed.
   • Restart your browser:
     • After installation, refresh your browser (press F5) before launching any native apps.
3. Network configuration for proper operation:
   • Ensure your network is configured correctly for local communication between the Launcher and other 3DEXPERIENCE services:
     • Verify that any proxy servers are set up to allow local communications.
     • Use the 3DEXPERIENCE eligibility checker tool to confirm compatibility with your network environment.
4. Installing native apps:
   • Once the launcher is updated:
     • Log in to the 3DEXPERIENCE platform via your browser.
     • Click on any native app icon in the compass; this will prompt installation if not already installed.
     • Choose between “Install all granted roles” or individual apps as needed.
     • Follow on-screen prompts to complete installation.
5. Troubleshooting common issues:
   • If you encounter issues during installation or app launches:
     • Use the 3DEXPERIENCE eligibility checker tool to diagnose network or system compatibility problems.
     • Refer to detailed troubleshooting guides provided by Dassault Systèmes support.