As we switch to the new 3DEXPERIENCE R2017x, it’s recommended that you remove all 3DEXPERIENCE R2016x code previously installed on your machine and that you clean up your system.
1) Remove all the previous installations from the Add/Remove Programs function available from Start > Control Panel > Programs and Features (you can remove Prerequisites as well).
2) Delete the installation directory if it was not removed by the Uninstall process. Example default installation directories include:
Note : If your installation failed, think about deleting the installation keys in the Windows registry (only after execution of the other steps!):
3) Remove 3DEXPERIENCE R2016x client shortcuts created on desktop, if some exist.
In the case that you experience issues while using the application, please consider the following steps:
Clear the Cache using the Java Control Panel available from Windows Control Panel >Java